The configuration of your IT system should be driven by what your business needs, not limited by your service provider’s capabilities or strategic alliances with software vendors.

Before we recommend any platform or software to you, Eye Gateway Communications  does something that’s sadly quite rare in the industry these days; We listen. And we’ll only propose an IT service provision once we fully understand what you expect.

Pre-Implementation Work

• Initial consultation
• Network design infrastructure, documentation and drawings submission
• Site survey and assessment consultancy to determine site readiness before delivery and before work is carried out
• Perform site audit and stock check of existing equipment by previous vendor to determine completeness of solution to be deployed
• Attend onsite project meetings
• Mobilization charges – To supply on-site mobilization, traveling, lodging and transport charges as per request

Pre-Configuration Work

• Unbox equipment and verify contents against the provided equipment list (Bill-of- Material / Delivery Order)
• Highlight and report to Customer any incomplete equipment or components
• Mount equipment onto the designated Equipment Racks according to Rack Layout
• Patch the necessary patch cords to the equipment according to the network diagram
• Power-up the equipment and monitor and record the Power-On Self-Test (POST) result
• Report to Customer if there is failed equipment and assist Customer for the RMA process

The two most important aspect of any successful Finish Stage for any projects.

• Installation – Physically connect or install all the electronic equipment.
• Integration – Ensure all the electronic components will communicate and function properly based on your  needs and desire. 

With Eye Gateway Communications, you will be assured that your business needs will be taken care of with our expert installers and integrator with careful yet precise workmanship. 

Integration Work

• Configure and integrate existing and new equipment
• Perform User Acceptance Test and Cut-over together with Client according to provided User Acceptance Test Plan
• Perform equipment labeling according to the provided Technical Design
• Mobilization charges – To supply on-site mobilization, traveling, lodging and transport charges as per request

• Project management training
• Perform User Acceptance Test and Cut-over together with Consultant according to provided User Acceptance Test Plan
• Standby on site after equipment installation till client completed migration
• Perform User Acceptance Test and Cut-over together with Client’s Customer according to provided User Acceptance Test Plan
• Standby on site after equipment installation till client completed migration
• Provide onsite next-business day standby “hands and legs” support for a period of time after the migration

• Eye Gateway Communications ensure that your systems and network are well taken care of. We provide and manage support for your business need.

  • Keep IT working consistently, efficiently, and securely.
  • Comprehensive: multi-vendor support
  • Flexible: multiple engagements methods including:
    • Phone Support
    • Email Support
    • On-Site Support
    • Smart Hands Support
    • 8x5xNBD Support
    • 24×7 Support
    • Outsourcing Support
    • Hardware Replacement Support
  • Progressive: customer suggestions for improvements are fed back into service enhancement
  • Optimization – Improve efficiency, performance, and productivity to boost the value of your resources.
  • Reliable: highly rated by customers with consistently high customer satisfaction score.
  • Responsive: 24-hour initial response time target with regular updates throughout the support case.

• If you wish to host your servers or services over the cloud, Eye Gateway Communications got you covered! 

  • Managed – Manage and optimize your IT and network assets in the cloud and on-premises.
  • IT Manpower Outsourcing